Help page.


Shipping cost all across Egypt is 30 L.E.
Standard shipping time:
Cairo & Alexandria: within 2 working days.
Canal & Delta: within 2-4 working days.
Upper Egypt: within 5-7 working days.


Returns / Exchange & Refund of unused/undamaged products are acceptable within 14 days from purchase date.
Shipping fees of returns is 30 L.E and 60 L.E for exchanges.
Refunds take place within 2-5 working days. 
For returns/exchange, refund and/or cancellation
please send us your order # and your request on the following email:

What are the working hours of the customer service?

Customer service operate on a daily basis from 8a.m to 1a.m. Any inquiries and/or complains will be answered within 24 hours maximum.